1. Acceptance of Terms

By registering or using the website, you confirm your acceptance of the latest version of these Terms and Conditions. We reserve the right to update them at any time without prior notice. It is your responsibility to check the Terms and Conditions periodically for any changes.

2. Eligibility

To use this site and access our services, you must be at least 18 years old and legally capable of entering into binding agreements, placing orders, and completing payments.

3. Account Registration

You are solely responsible for providing accurate and complete personal and payment information when registering. You may update your information via your account dashboard or by contacting our customer service team via WhatsApp or email.

4. Placing Orders

Submitting an order is considered a formal commitment to purchase the listed products at the stated prices and descriptions, subject to our return and exchange policies.

5. Product Availability

Product availability is determined at the time of order placement. Inventory is continuously updated. If an item becomes unavailable after your order is placed, we will contact you to offer a full refund or a suitable replacement.

6. Order Acceptance

We reserve the right to reject or cancel orders for reasons including but not limited to: ineligibility, payment authorization failure, suspected fraud, or lack of stock.

7. Order Confirmation

You will receive an email confirmation upon receipt of your order and another notification once your order has been shipped.

8. Payment Methods

We accept various payment options, including electronic payments, cash on delivery, and account credit (if available). We reserve the right to decline payments made using unauthorized or invalid methods.

9. Delivery Information

• Riyadh: Delivery within 1 business day.

• Rest of Saudi Arabia: 2–5 business days.

• International Shipping: 15–20 business days.

Delivery times commence from the date of payment. If an order is not delivered within 30 days of payment (excluding customer delays or absence), a full refund will be issued.

Orders placed on public holidays will be processed on the next business day. Delivery timelines do not apply to custom-made furniture.

10. Receiving Orders

The customer is responsible for accepting delivery on the agreed date. For furniture, the customer must ensure appropriate access for entry and installation (e.g., doorways, hallways, elevators) and inform us in advance of any limitations.

• Refusal to receive the shipment after confirming the delivery date may result in a deduction of delivery charges.

• We offer free storage of furniture items for up to 14 days after the scheduled delivery date.

• If the customer remains unresponsive for more than 3 months, the order will be cancelled, storage fees will apply, and the full payment will be forfeited.

11. Returns Policy

A. Standard Returns

You may return products in their original condition within 3 days of receipt. Products must be unused and returned in their original packaging. Only the product value will be refunded—delivery charges are non-refundable.

Note: Custom-made furniture is non-returnable.

B. Damaged or Defective Products

If you receive damaged or defective items, please notify us within 3 days to arrange a return and full refund, including delivery fees. For custom furniture, we will repair and return the item without extra charges. Refunds are subject to inspection and approval.

Returns must be coordinated via WhatsApp or email. A representative will assess the item upon collection; this assessment does not guarantee a refund.

12. Product Replacement

Customers may request product exchanges within 3 days of receipt, provided items are unused and in original packaging. Furniture is not eligible for exchange. Replacements are subject to stock availability and may incur additional delivery fees.

All replacements are subject to preliminary inspection and approval.

13. Pricing

All product prices include 15% VAT (within Saudi Arabia). No additional charges apply unless extra services (e.g., installation) are requested.

If you select a different country and currency, the VAT is automatically removed.

14. Coupons and Vouchers

Coupons and vouchers must be used within the specified time frame and according to their terms. They cannot be exchanged for cash, transferred to others, or combined with other discounts unless explicitly stated.

15. Promotions

Promotional offers are subject to specific conditions and may not apply to all orders. They cannot be combined with other offers unless stated. We reserve the right to modify or terminate promotions without prior notice.

16. Gift Messages and Cards

When using the gift messaging service, the customer agrees not to impersonate others or include inappropriate, vulgar, or offensive content. Messages must be personal and non-commercial. We reserve the right to monitor and reject messages that violate our content guidelines.

17. Product Descriptions

All product details are accurately represented to the best of our ability. However, color shades may vary slightly depending on the screen or device used.

18. Privacy Policy

Customers are responsible for maintaining the confidentiality of their login and financial information. We will never request your password. While we are committed to protecting your privacy, we are not liable for losses resulting from the misuse of the information you provide.

19. Intellectual Property

All content on the website—including design, software, code, images, text, and multimedia—is protected by intellectual property laws. You may not copy, reproduce, distribute, or use this content without our written permission.

20. Website Content

We strive to ensure all content is accurate and secure. However, we do not guarantee that the site is free from errors, malware, or viruses. We recommend using updated antivirus software at all times.

21. Disclaimer of Warranties

We make no warranties, express or implied, except those explicitly stated in these Terms or required by law.

22. Indemnification

By using this site, you agree to indemnify and hold us harmless from any claims, damages, or legal fees arising from your violation of these Terms or any misuse of the site through your account.

23. Entire Agreement

These Terms and Conditions constitute the entire agreement between you and the website and supersede all prior agreements, communications, or understandings.

24. No Partnership

Nothing in these Terms shall be interpreted as creating a partnership, joint venture, or agency relationship between you and the website.

25. Waiver

Any delay or failure by us to enforce any part of these Terms does not constitute a waiver of our rights.

26. Language

These Terms are available in both Arabic and English. In the event of a conflict, the Arabic version shall prevail.

27. Governing Law

These Terms and any disputes arising from them are governed by the laws of the Kingdom of Saudi Arabia, and all legal matters shall be subject to its courts' jurisdiction.

Thank you for shopping with us — Happy Selling! 😊